Interactive Customer Satisfaction Survey (CSAT) Email Template

A customer satisfaction (CSAT) survey is a questionnaire that helps you understand your customers' satisfaction level with your product/services, customer support, and brand. You can analyze satisfaction levels using different CSAT surveys - Net promoter score (NPS) survey, Customer effort score (CES) survey, etc.

Data collected through these surveys can help your brand in different ways - update products/services, optimize websites for better user experience, improve customer services, identify opportunities to grow, etc.

Use cases of CSAT survey emails

You can use the CSAT survey to collect feedback for different aspects of your business:

• Ask users to rate your onboarding process.

• Collect feedback on your product/services.

• Collect feedback on how likely they'll recommend your product/services to their peers, family members, friends, etc.

• Ask users to mention any issues and bugs in your product/services.

• Ask users to rate your latest product launch.

• Ask users to rate your customer service experience.

• Collect feedback on your website's performance and design

Why should you use these CSAT survey email templates?

• Each email element is customizable in our drag-and-drop email editor.

• Add as many CSAT questions as you want.

• AMP email forms allow recipients to fill out the survey within their email. This reduces friction in the submission process and gets you a higher response rate.

• Add interactive rating widgets such as thumbs-ups, emojis, and star ratings.

• Choose different survey blocks from our existing form gallery.

• Customize the email footer from our email footer collection.

Each template adheres to email accessibility guidelines

• Large and legible font size.

• Color contrast follows the standard 4.5:1 ratio.

• White spacing around the text and elements.

• Smaller paragraphs for better readability.

• Clear and big call to action button.

• ALT text for all the images.

Ensures proper inbox rendering

• Responsive for every screen size.

• AMP display for AMP supported email clients.

• HTML email display if email clients don't support AMP.

• Email subject line and preheader text preview.

Offers different integrations

• Zoom integration: Add a Zoom registration form.

• Calendly integration: Add calendar widget for demo call bookings.

• Integromat integration: For automating the emails.

How to customize and send these CSAT survey templates?

You can customize these templates using our codeless, drag and drop email editor.

• Pick your template and click on the 'Use this template' button.

• Mailmodo's email template builder will open. Here, you can customize the template:

  • Change the email layout and content alignment.

  • Add or remove content blocks.

  • Choose the form widget you want to add - Star rating, number rating, thumbs up rating, etc.

  • You can also add opinion polls and quizzes to make interactive email experiences.

• Once you make all the changes, preview both the AMP and fallback (HTML) version and check for mobile and desktop previews.

• Then, save the template.

You can now send the email template to the recipient.

To learn in detail, check out our help guide.